You may return new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us by email at firstname.lastname@example.org or by phone at 800-874-0907 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to virtually any address in the United States free of charge. The method of shipping may vary depending on the address of the recipient. Please allow 5-7 days from the time you place your order until it arrives at your door. Please note that our products cannot be shipped to international destinations.
After Sales Service
For information on instructions, warranties and how to get your watch repaired please visit our website at www.genevawatchgroup.com and click on the Customer Service tab.